FAQs 

To use Nippy, you first need to download the app and create an account. During registration, you will be asked to provide your full name, email address, phone number, and a valid payment method.
Only registered users can rent scooters or e-bikes.

No. Each user is allowed to have only one account. This ensures proper identification, secure payments, and fair use of the service.

You must be at least 16 years old, have an active account, and be able to ride safely without endangering others.
If required by local law, you must also hold a valid driving license.

Open the app, locate a vehicle on the map, and optionally reserve it for up to 10 minutes.
To begin your ride, tap “Start Ride” in the app. Once the vehicle unlocks, your ride and billing begin.

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Parking is not allowed in places that create danger or obstruction, such as:

pedestrian crossings,ramps for disabled access,entrances/exits,bus stops,private property,bike lanes,parks or green areas

In general, do not park anywhere that blocks or disturbs others.

Yes. You can reserve a vehicle for up to 10 minutes free of charge. After that, the reservation expires automatically.

Vehicle locations are based on GPS data, which may sometimes be slightly inaccurate. This can cause small differences between the displayed and actual location.

Before starting, make sure the vehicle is in good condition. Check brakes, tires, and overall safety.
If you notice any damage or malfunction, do not use the vehicle and report it immediately.

No. Your account is personal and cannot be shared. You are not allowed to let another person use a vehicle you unlocked.

You can ride within the permitted operating area shown in the app. Always follow local traffic rules and ride responsibly.

To end your ride, you must park the vehicle properly and then complete the process through the app.
The ride ends only when you successfully confirm it in the app.

No. You must end your ride within the designated service area and outside restricted parking zones.
Ending a ride outside the allowed area may result in additional charges.

If you are unable to end the ride due to technical issues, contact Nippy immediately.
Charges will continue until the ride is properly terminated unless it was impossible due to reasons beyond your control.

You must park in public, accessible areas where parking is allowed, without blocking pedestrians, traffic, or access points.
Always use the kickstand and ensure the vehicle is stable.

Improper parking may result in penalties or additional charges, especially if the vehicle needs to be relocated.

You must immediately notify Nippy and contact the police if required.
Do not leave the scene until necessary procedures are completed and do not admit liability without approval.

You may be required to complete an incident report within a specific timeframe.
Providing accurate and timely information is essential for insurance and claim handling.

The app displays the unlock fee and the per-minute rate before you start your ride.
The total cost depends on the duration of your ride or any prepaid package you may have.

Billing starts as soon as you unlock the vehicle and begin your ride.

Payment is processed when your ride ends.
You will see the total duration and final cost in the app.

Yes. You must have at least €3 in your account to start a ride.
The minimum top-up amount is €5.

Your ride will not stop. The total cost will be charged automatically to your selected payment method when the ride ends.

If your payment method cannot be charged, Nippy may take further action to recover the amount owed. You are responsible for ensuring your payment method is valid.

You are fully responsible for any traffic violations, fines, or penalties that occur during your ride.

We did not cover you;

 

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